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Usability Testing to Find Opportunities

Find the Opportunities

After a recent redesign, it was time to assess

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Transportation Scheduling & Tracking

Transportation Scheduling & Tracking

Cleaning Up the Interface

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The Problem With Radio Buttons

Radio Buttons

Push Mine, Sometimes

Strategy & Design

I work with you to define exactly What it is you want to accomplish. This can include assessing your business drivers, market/user research, competitive analysis, heuristic evaluation, and process review. Defining the What usually makes designing the How straightforward.

Usability Testing

Whether in the home, office, lab, or remote Usability Testing can tell you a lot about what's not working with your product. I can find the right participants, run the tests, give you a report (either a bullet list of things to fix or a fancy-schmancy doc), and help prioritize what needs to be fixed and how to do it.

et al.

I work with a number of great writers, illustrators, graphic designers, and developers. Even though I am independent I can provide whatever your project needs by collaborating to design the right solution.

Recently, from the Blog...

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Common Sense Design

Tuesday, March 2nd, 2010

[UPDATED] I added the results of the quiz below. Check out those swanky graphs!
I’ve been re-reading one of my go-to UX books, Human Performance Engineering by Dr Robert Bailey.
Particularly, I’ve been focusing on the chapter about assessing the validity of test results. I mean, who doesn’t need a refresher on f testing? The chapter [...]

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Embiggening

Friday, February 5th, 2010

Last week I gave a talk at Refresh Boston. I’ve posted the slides on SlideShare, and they are embedded here for your next-clicking pleasure.
Embiggen Your Knowledge: How Cromulent Design Would Make The Simpsons Less Funny

View more of my presentations on SlideShare.

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The Problem With Radio Buttons

Thursday, October 22nd, 2009
The Problem With Radio Buttons

I made a mistake.

I clicked the X in the lower right corner of the screenshot above. Just as I was about to click it I thought, “That&srquo;s an odd place for a Delete button…”
Only, of course, it wasn’t a Delete button. It’s the button you click when you want to tell the good people at [...]

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Finding UX Wisdom With The Simpsons

Thursday, September 10th, 2009

We (royally speaking) often talk about good design in terms of how not to do something. It’s often very easy to look at a design and see what’s wrong with it. As we progress through our profession, it becomes easier to see things because we’ve witnessed a lot of, well, crap.
My friend & college Matt [...]

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Begin Agains

Sunday, September 6th, 2009
Begin Agains

When I first graduated from college (ya know… last century?) I made a resume. It wasn’t long by any means, but I titled it “A Begin Again.” I figured resumé was just a fancy way of saying resume; which is to say, to begin again.
I’ve had a number of Begin Agains since. And in that [...]

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On Myths & Mythos, Design-Wise

Monday, August 17th, 2009
On Myths & Mythos, Design-Wise

My university and professional lives collide below. Fair warning.
There are a lot of things about design that we (as designers) can count on:

Humans are readily predictable; they rarely do what they say they do.
The environments in which humans act and interact are readily predictable; they are easy to observe and change.
Humans hate being observed [...]

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